Customer Testimonials
You can tell a lot about an organization by the company it keeps. This section highlights a selection of letters that we have received from our customers, sharing their positive experiences in partnering with Midwest Media Group. For a comprehensive Customer Reference List, please contact Midwest Media Group directly at (800)221-3525.
Jonny/Cleveland Cavaliers
On behalf of the Cleveland Cavaliers Video Team we wanted to send you a very sincere thank you to you and your team over there at Midwest Media for their recent trip and install and amazing help and support and training over the past few days. I find it hard to believe this could have happened if anyone else was put into the situation. Working with Kane and Kevin and all your staff has been seamless task, and has been incredibly productive. We certainly look forward to doing more business in the future, your teams commitment to the cavs and hustle day in and day out was tremendous! Thank you sincerely on behalf of all of us here in Cleveland.
Michael/City Cable 15 - Southfield, MI
I just have to take the time to acknowledge one of your employees, John Stilson. John has really come through for us on a number of issues.....some AVID related issues and some with our general operations and cablecasting. He is always patient and takes time to explain his troubleshooting process. I am fairly certain that MWMG will be contacted by our city regarding future purchases and I look forward to working with your team again. By the way, my usual contact is Keith Larson....and what a great guy he has been. Both of these men have my highest respect. Again, thank you for all of your help/support.
Nevin/Burning Daylight Productions
Just wanted to drop you a line and let you know what a terrific job Anthony and Mike did on the Facilis install today. A system as complex as the Facilis requires a custom install with the systems it is being integrated with. Anthony went above and beyond the call of duty in making sure it was perfectly operational, even changing some items to better suit our needs and expertise. Some vendors want to force the setup they think is best, but Anthony quickly adapted and conformed all to of our wishes, even when he may have thought there was a better way. He also never hesitates to take my calls and never makes me feel like I'm imposing on his time. In this age of poor customer satisfaction scores, whether it be automotive sales or a grocery store, it's refreshing to deal with individuals who are focused on their customer's complete satisfaction.
It's reasons like this that I immediately call Midwest for all of my IT. / Facilities needs.
Chris/Applied Art and Technology
Just a quick email to say that Kane saved me again this afternoon. One quick phone call to him helped me out of a big problem. I REALLY appreciate his help.
Sean/Mindfield
I'm writing this letter as a direct result of one of your employees actions this past Friday night....we work a large number of jobs at the same time in a small shop, and almost always with very tight turn-arounds. Things...nearly changed Friday night when one of our Rorke arrays had what seemed like a fatal crash as it neared the end of a 16 hour, 40000+ frame After Effects render. The project was due on Sunday. The project took three weeks to create - a 3-screen, triple HD animation dozens and dozens of layers and sublayers deep. All this to say that if it failed, we too, would fail for the very first time. Following the crash easily half of the drive's contents were wiped out, including output files, source files - everything we needed to complete the job. Even if I wanted to restart the render, the source files had been destroyed. Not good. I tried everything I know to work around it, bring the files back, try and find some way out of this and couldn't, and although I hated to do it, I gave Jon Stilson a call on his cell phone as a last resort. He actually answered right away - 1am on a Friday night - and didn't hesitate to jump all over the problem. He walked me through a number of trouble-shooting steps with the hardware, then with the software, he got on his computer to look things up...he let me futz out a couple things and call him back. Eventually he asked me to download and run some software...after an hour of running it he texted me back on his own - close to 3am now - to check in and see if everything was going all right. Turned out that it was. We were able to recover the data and rebuild the drive and deliver the job on time. We literally could not have done that without Jon's help and patience and dedication to his job and his clients. I am truly impressed and indebted. You have a fantastic asset in Jon. I wanted you both to know how very appreciated he is.
Tom/Command Performance
Ever since the days of the Amiga and the Video Toaster, Kane Peterson has been the one I turned to when I need help. I always felt confident that my system (HP xw 8000 running Avid Express Pro HD, etc.) would be in good hands when some performance issue arose. Then, I moved...From a support point of view, I feel like I’m out at the end of a peninsula, all alone. There is no support for my system here....
The largest computer dealer in town is a Best Buy “B” store. When I mention the term NLE to them they look like I’m from another planet. All other computer sellers deal with business machines and software. Over a year ago, I learned that I could go on line with Kane and he could make the problems go away. What a relief! And we are planning another session next week. I simply want you to know that Kane has been a life saver for me more than once. Not only is he knowledgeable but he is always pleasant even when he realizes that I made a dumb mistake and can’t undo it. The fact is that I don’t need to know how my computer works, I just want to be able to perform some reasonable tasks reliably. Kane has been an extremely important resource for me and I’m sure he enhances MWMG’s business profile as well. Thanks to you and Kane, I can sleep at night.
Jim/University of Wisconsin-Madison
Just a quick note to say THANKS to Kane for all the help you've given me, both in-person and over the phone. I appreciate your expertise and commitment to sticking with me to alleviate the problem. You are indeed an MVP...most-valued person.
Jeff/KI Editorial + Design
Two years ago, ki Editorial + Design purchased an Avid DS Nitris system from Midwest Media Group. I have been working with Kane since the initial installation and have had nothing but positive experiences. He is extremely knowledgeable, highly responsive and has really taken an interest in the success of our DS room here at ki. I can’t say enough about what that says about Midwest Media Group as a company. In my eyes, you are our best vendor. Thanks to your entire crew and especially to Kane.
Jon/Michigan
I wanted to take a few minutes to let you know how much I appreciate the support I get from your Michigan team. Anthony just left here after solving some digitizing issues we were having, that in itself isn’t remarkable. What is so remarkable is I didn’t call him, he called me.
He said he was in the neighborhood and that he would be happy to drop by if we needed him to.
I have been in this business for 17 years, and I have suffered through a lot of poor service and underwhelming personnel when it comes to purchasing equipment and having it serviced. I never expected a complete antithesis when I started doing business with Midwest, but that is exactly what happened. My latest experience with Anthony proved too much for me to keep this to myself. Where did you find these guys? Keith knows his product inside and out, and he knows the people end of it too. I haven’t known him very long, but he knows me well enough to know what I need, and he knows exactly how to explain things to me. He’s been very patient and he worked very hard to make his first sale with me. Then he hooks me up with Anthony who not only knows how to get our systems up and running, he’s actually fun to be around! I have had problems with our systems in the past, and even paying top dollar, I couldn’t drag a tech out to help us. Needless to say, I am very impressed with Keith and Anthony, and I am truly amazed you have managed to find two such remarkable people to work on the same team....the entire state is starving for the very thing Keith and Anthony offer; the right equipment and the service to support it.
Joe/AVA
I want to compliment your strike crew ... Scott, Kane and Kevin. They did a very quick and efficient job. All around good guys. Once again, thanks for all your help. I hope I have the opportunity of working with MWMG again sometime.
Stacy/University of Kansas
I just wanted to write and say how PLEASED we were with Michael’s visit and tech work. His Workshop on Thursday was quite informative and we greatly appreciated his sharing of tech knowledge.
We will be contacting him again for another informative training session. Thanks again for the great service! Jamie/Karl Productions
I just wanted to drop you line to let you know what a great job your guys have been doing for me.
A couple weeks ago I was forced into doing an upgrade of our Unity to use some new client software. Jon Molfese was able to get out here within a couple of days and take care of us in just a couple of hours. The information we received from the manufacture was wrong but Jon was able to get all the parts and software together even offering to come in at night or over the weekend, he was able to squeeze us in and take care of everything we needed. I really appreciated all of his efforts. And then, over this past Friday night, we had a power supply take a dump on one of our Meridien BOBs, completely shutting down one of our MC 9000's. So, I fired off an e-mail to Brian Plante and Jerry Tohtz asking them if they'd be able to get their hands on a Meridien BOB. Got a e-mail from Brian over the weekend saying don't worry about it, He was sure that you'd be able to take care of whatever I needed. Then, first thing this morning, I call and talk to Jerry, and he tells me that they're already on the case and that Scott will be giving me a call shortly to let me know exactly what can be done. About a half hour later, not even 9:30 yet, and Scott calls me to let me know that We'll get a BOB first thing tomorrow via FedEx. I was really impressed. Once again, you guys have come through for us in a jam, as always. And I just wanted to let you know that I personally appreciate it. I know that we're not one of your biggest client, but you would never know it with the way that you treat us...no matter what size we are, as long as you and your guys, and gals, continue to provide this kind of service, you can always count us as one of your clients.
Sam/Video I-D Productions
Thanks for the help you provided when we were out of pocket with the Avid Dongle failure. We were against a tight deadline for an international event and you made the system work for us. It is not often that I call someone's home (especially coming onto a weekend) to get things moving. You allowed us to move quickly, get help and receive a replacement overnight. Our reel was nearly finished and ready for output. We would have had to redo the project had our only other option was to go into another system. Replacing the dongle kept us on time and on track. This is not the first time Midwest Media Group has come through for us when needed. We very much appreciate the outstanding service and attention to detial that your staff provides....an excellent and most appreciated security blanket. Scott/Editworks
Just wanted to let you know I arrived at the Editworks office to a hero's welcome this morning. The credit I was getting was actually
due to the support of your staff. I was at the airport in Philadelphia Thurs. night when I got the call that the Avid had crashed, Media Composer wouldn't boot and there were two hard drive icons on the desktop. After determining that I couldn't figure out the problem, I put in a call to your office where MMG happened to
pick up the phone at 5:30. Your team quickly mobilized a team who worked for three hours remotely to fix the problem and enabled Paul and Tim to pick up where they left off. It can't be overstated what a great group you have. Just the
fact that an employee picked up the phone as they were leaving speaks volumes to the commitment your people have. I've seen many people let the
phone ring after 5pm or walk out the door with the phone ringing. I know most of the people at MWMG, so the lengths they'll go to help is
no surprise to me, but you really made huge impression on several people at Editworks last night.
Natalya/KI Editorial + Design
I just wanted to say THANK YOU for your help! I really appreciate it...we had a session scheduled in that room and I couldn't access the project I needed on the XServe Raid...I installed fibrejet but could not figure out why it wasn't working. I did all I could and it still would show "missing" next to each volume. Pressure, pressure, what can I say. Thanks to your help...I made it just in time for the editing session. Everybody's happy...Thanks again! Grinner/Grinner Hester
Posted on the Creative Cow.
Well, ole bessy finally kicked the bucket. She was one tough workhorse. Made me some money and taught me alot about patience. Simply the crabbiest dang Avid I have ever touched in my life, including life on the road as a nationwide freelancer. I loved her dearly though. On the bright side of things, Keeney and John Connolly, Jr. at Midwest Media Group hooked me up like a tow truck with a (drumroll), a (more drumroll), a brand new, (more drum roll), a new AdrenalineHD system with sapphire! Yeah thats right, I'm gettin an Adrenaline. I don't hate it anymore. At least after milkin ole bessy all this time. The cool fellas offered me an outstanding price I can't repeat on a DS Nitris system and if it were just up to me, that's what I'd go with but honestly, my workflow doesn't require the cost difference. Matter of fact, I shot alot of HDV so Adrenaline is just a better fit. I'm lookin forward to tearin into it. The groovy Kane from Midwest Media Group will be in da house next week gettin me all set up and ready rock. While these things never happen at a good time, I told myself when I bought the symphony that if I got two years of use out of it (it was waaaay used) I'd be cool. I got three and was still pissed when it died. I was all like "nooooooooo!" in a bad horror movie as she went even though I knew that could be at any minute from the time I purchased it. Go figure.
I can't say enough great things about Midwest Media Group. They simply aim to please.
Mark/Motorola China
I am back in Beijing. Thanks for all the help. All the stuff is working great! Nice to be able to work with professional folks like yourself at MWMG. Charles/Governors State University
Thank you very much for your diligent follow-up and excellent resolution of the Avid Assurance contract. It is much appreciated. The Adrenalines and the Lanshare have completely revolutionized our workflow which has been critical as we’ve moved into DVD production in a major way and are doing more projects with fewer people than ever before. We value our relationship with Midwest and look forward to continuing to work with you in the future.
On another occasion Charles wrote:
Many thanks to all of you. Your response has been incredible and we feel well supported by you all. Once again, we appreciate it VERY much.
Sam/Video ID
It is not a pleasant experience to have your system drive die…and then have your I/O board die. Customers just don’t really understand why their projects may take a bit longer. Mike, thanks to you and Scott for the superb assist in getting us back up and running. The technical suggestions and the follow through with hardware made the difference for us. Nice to have Midwest Media for support. You took a personal interest, made it a priority, and we’re good to go again. It is appreciated. Ed/Avolux Media
I would like to thank you and your team for your great service. Avid was offering a $7500 trade-in on old Media Composers, and I contacted your company after the offer expired. Midwest Media Group extended the deadline, allowing my company to procure a new Avid Media Composer Adrenaline.
Jerry Tohtz helped design the right system for us, offered plenty of advice on FCP vs. Avid, and supplied some last minute replacements for our old system to keep it running until we could replace it. Mike McDonald arranged financing for us so that our young company would not experience cash flow problems. He also offered some useful information about the book keeping ramifications of the financing. David Sallak set up the system for us quickly and efficiently, and provided training, even staying past closing time to make sure we got our money's worth. Scott Limberg provided helpful tech support after the system was installed. And you John, called recently to thank us for our purchase. Now that's how to run a company!
Brian/Human Kinetics
We just purchased and had installed the SD500 along with the Sonic DVD Producer. I wanted to pass along how pleased that I was with the integration and training that Kane Peterson supplied. I have been in the business for nearly 15 years and over those years I have dealt with many companies that supply the same type of services. Usually you get someone who is only just barely knowledgeable of the product that was sold to you as the client. I was pleasantly surprised with the service of Kane. With this ever changing business it was great to see an individual that knew his business. He was great working with because he was very knowledgeable of the other products that are very import in our business and the SD 500 and Sonic DVD Producer. He is truly an asset to your business.
Michael/SolidLine Media
Thanks for all your technical support and help this year. We are sure glad we bought our Avid from you. Leslie/Kartemquin
I just wanted to drop a note to thank you both once again for going the extra mile and getting our new Avid DV up and running as smoothly and quickly as possible. We appreciate the extra effort. We look forward to working with you in the future, and will continue to refer other clients to Midwest Media Group. Charlie/Mosquito Post
I want to take a brief moment of your time to commend Mike McDonald. This letter is a bit overdue, but life tends to keep me perpetually behind these days. Anyway, last Fall when I was trying to figure things out with my Avid equipment and lease, Mike was extremely helpful.
In the end I know that the overall arrangement ended up being beneficial for both Midwest Media Group and Mosquito Post and for that I am very happy. You guys have a great company and the basis of that, is its people. Which starts with Mike and John. It has always been a good experience in dealing with MMG and this last experience sets a new bar for cutomer service. Thanks. I hope all is well with MMG. I look forward to being able to spend some more money with MMG in the future. Jim/Girls & Boys Town Productions
Thank you for your quick response in handling the difficulties we were having with our Avid Media Composer. Jon Molfese was very helpful in trouble-shooting our problems. I appreciate the professionalism Jon, Keith, and yourself exhibit with customer support. We look forward in continuing our relationship with MWMG on future ventures at Girls & Boys Town. Our mission at Girls & Boys Town is to change the way America cares for her children and families. Our TV studios provides support for all of our departments in achieving that goal. Thanks for your help. Kevin/Pickett Productions
This is just a quick and belated note to inform you of a recent "situation" that occoured at our post house a few weeks ago. After replacing a faulty CD player on our Avid DS, which we purchased from MWMG, the sytem refused to boot. Kane Peterson was, as usual, quick to respond with telephone support. After a long day we finally "tricked" our system into starting with a "dirty install". Although everthing appeared to look good we noticed several unstable elements within the system that kept us from working. Kane had mentioned on the phone that he would be in our area the next day on another call and promised to stop in and check on us. It's a good thing he did. He arrived at about one o'clock in the afternoon and stayed past nine o'clck that evening getting our system back in order. He not only managed to save VITAL data but re-installed everything. I was so impressed with his positive attitude knowing he still had a five hour drive back to Chicago! When it was all said and done, he even offered to stick around and answer some technical questions I had. Unbelievable! I couldn't imagine any other reseller with such support. Anyone else would have been out the door. I noticed on your web site that you were awarded the Inc 500 award. I can certainly see why. With people like Kane Peterson on board it's no wonder. Give that man a raise! In any case, I just wanted to say thank you. It doesn't get any better than that!
Kip/WISN 12 TV
I must tell you how impressed I am with your company, your staff and especially your service. Midwest Media has restored my faith in Avid products. Your effort in taking the time to listen and really understand our editing needs has resulted in the optimal editing setup. And after the sale, your company continues to provide speedy, reliable and friendly advice and service.
Thanks. I look forward to working with Midwest Media for many years to come.
Doug/Human Kinetics
At long last, I have a chance to sit down and write a note of thanks for your efforts on behalf of Human Kinetics Video. Midwest Media, and you in particular, made the acquisition and installation of our new and upgraded AVID editing equipment very easy, and your support of our needs after the sale has been excellent. As the Video Department Director, my challenge when buying production equipment is to get the most for HK?s money, and to have that equipment up and running productively as soon as possible. Midwest Media scored very well in both categories during the purchase of our new MC Xpress and upgrade of our Media Composer 9000. We have greatly increased our editing capacity, and capabilities, within the budget that I had originally given you when we began putting a package together. And, we were digitizing and editing on the very day that Keith and the Midwest team arrived to install both systems. Outstanding! Finally, the assurance we have that Midwest will be there to support us after the sale was proven immediately after our purchase. When a small technical glitch with AVID became a major problem, Midwest stepped in and helped expedite the solution. Although we might have fixed the problem eventually, knowing that the president of Midwest Media was willing to take time to personally assist us demonstrated your company's commitment to customer service from the top down. Thanks again to everyone at Midwest for their knowledge, support, and commitment. I look forward to our next purchase with you.
Dave/Electric Eye
I ordered a system from Midwest Media Group Monday. The Intellistation arrived yesterday (Thursday). Everything else arrived today.
Kudos to Midwest Media Group and Medea for making it happen so quickly. I wonder if that's a record?
Dane/Sportsvision
I can not express enough gratitude to you and your team for the build, integration and on time delivery of our workstations. You have done a remarkable job and we are very pleased. Richard/Sedgwick Productions, Inc.
I am extremely grateful for your attention and help. And I know life would have been more difficult without your help. AVID should know the quality of its dealers, and if the rest are anything like you, they would undoubtedly be a stronger, more attentive company. Thank you very much for your help and Keith's (Larson). I look forward to doing more business with you and Midwest Media Group in the future.
Harold/Afterglow Creative Services
I appreciate doing business with you. As we talked about, there are many circumstances that have made this a difficult decision for us. I think you should know that you got this order through hard work, honesty, diligence and customer service. Those are traits we put into our projects and we appreciate when they are part of the service we receive. I look forward to a long and successful relationship with you and your company.
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